OUR ENGAGEMENTS
COMMITMENT 1: UNPRECEDENTED QUALITY
At L'Officielle, quality is the number 1 criterion. On a daily basis, our experts design and research offers and products. All our products are tested and meet the requirements of our most demanding customers.
COMMITMENT 2: ORDERS PROCESSED IN 48 HOURS
We know how important speed of delivery and order processing is to our consumers*. Also, we are committed to processing all of your orders within 48 hours so that they reach you as quickly as possible. As soon as your orders are shipped, you will receive a tracking number that will allow you to follow it from start to finish!
COMMITMENT 3: A 100% SATISFIED OR REFUNDED POLICY
Because you have the right to change your mind*, and your satisfaction remains our priority at all times. You have 14 days to change your mind and obtain a full refund for your order. All you have to do is send us an email so that we can immediately start the refund procedure.
COMMITMENT 4: PERMANENT CONTACT
So that you can get answers to your questions at any time, we have set up a comprehensive FAQ, an email address, a contact form and a telephone number. So you can contact us easily and at any time. A team will respond to you within 24 working hours!
COMMITMENT 5: CLEAR AND TRANSPARENT COMMUNICATION
We know that shopping on the Internet can be complicated, so no secrets from us! You can consult all of our pages, general conditions of sale, and policies at any time. Our goal is to be as transparent as possible and not to hide anything from you. You can buy with confidence .
COMMITMENT 6: SECURE PAYMENTS, PROTECTED DATA
We work with the most reliable payment providers on the market: Stripe and Paypal. We guarantee that your payments are 100% secure by the SSL protocol, as you can verify using the small padlock located in the address bar of your browser. At L'Officielle, we protect your payments and your data!
Source: https://lofficielle.com/collections/bricolage
WHO ARE WE ?
But who is behind L’Officielle? Behind this site with a big heart, there is a whole team of enthusiasts dedicated to the development and research of new products and new offers. Don’t hesitate to say hello to us by email!